Privacy policy
Last updated: August 13, 2026
Kalakriti Crafts operates this online store and website, together with the related content, features, products, tools, and services offered through it. Throughout this Privacy Policy, these offerings are collectively referred to as the “Services.”
This Privacy Policy explains how Kalakriti Crafts collects, uses, stores, and may disclose personal information when you browse our website, use our Services, place an order, make a purchase, communicate with us, or otherwise interact with our store.
Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate the Services.
By accessing or using our website and Services, you acknowledge that you have reviewed this Privacy Policy and understand the practices described below.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies you or could reasonably be associated with you. Information that has been anonymized or permanently de-identified is generally not considered personal information.
The information we collect may vary depending on how you interact with our Services, the features you use, and applicable legal requirements.
Information you may provide to us includes:
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Contact information: Your name, billing address, shipping address, telephone number, email address, and other contact details.
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Payment information: Payment card details, transaction information, payment method, payment confirmations, and other information required to process payments.
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Account information: Login credentials, account preferences, settings, and other details associated with a customer account, where applicable.
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Order and transaction information: Products you view, add to your cart, purchase, return, exchange, cancel, save to a wishlist, or otherwise interact with.
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Customer communications: Information contained in messages, inquiries, feedback, reviews, or requests that you send to us.
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Technical information: Information about the device, browser, operating system, network, IP address, and other technical identifiers used to access our website.
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Website usage information: Information about how you navigate and interact with our website, including pages viewed, features used, and the timing or frequency of interactions.
2. How We Collect Personal Information
We may obtain personal information through several sources, including:
Directly from you
We receive information when you create an account, place an order, submit information through our website, contact us, subscribe to communications, or otherwise voluntarily provide information.
Automatically through our website
Certain information may be collected automatically when you visit or use our Services through cookies, pixels, log files, analytics tools, and similar technologies.
Through service providers
Third-party companies that provide services to us, such as payment processing, website technology, analytics, shipping, fulfillment, customer support, or other business functions, may process information on our behalf.
From other parties
We may also receive information from business partners, advertising platforms, social media services, or other third parties where permitted by applicable law.
3. How We Use Your Information
Depending on how you interact with Kalakriti Crafts, we may use personal information for purposes such as the following:
Order Processing and Service Delivery
We use information necessary to process and fulfill orders, accept payments, arrange shipping, manage returns and exchanges, provide customer support, maintain accounts, and deliver the products and Services you request.
Improving Your Shopping Experience
Your information may be used to understand customer preferences, remember items or settings, improve website functionality, personalize content, recommend products, and enhance the overall shopping experience.
Marketing and Promotions
Where permitted by law and based on your communication preferences, we may use your information to send promotional messages, product updates, special offers, or other marketing communications.
We may also use advertising and analytics technologies to help us understand the effectiveness of our marketing and present relevant advertisements.
You can generally unsubscribe from promotional email communications by using the unsubscribe option provided in those messages.
Security and Fraud Prevention
We may process information to protect our website, customers, business, and payment processes; verify accounts; identify suspicious activity; prevent fraud; and investigate potentially unlawful or harmful activity.
Customer Communication
We may use your contact information to respond to inquiries, provide order updates, resolve customer service matters, and communicate with you about your relationship with Kalakriti Crafts.
Legal and Regulatory Requirements
We may process or disclose information where necessary to comply with applicable laws, regulations, court orders, governmental requests, legal proceedings, or other legitimate legal obligations.
4. When We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, fulfill your requests, or comply with legal obligations.
These parties may include:
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Shopify and other technology providers that support our online store.
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Payment processors and financial service providers.
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Shipping, delivery, logistics, and fulfillment companies.
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Website hosting, cloud storage, analytics, and technical service providers.
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Customer support and communication service providers.
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Advertising and marketing partners where permitted.
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Social media or other platforms when you choose to use integrations or features connected to them.
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Professional advisors, legal representatives, or other authorized parties when necessary.
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Government authorities, courts, law enforcement agencies, or other parties where disclosure is legally required.
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Relevant parties involved in a merger, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.
We may also share information when you specifically request or authorize us to do so.
5. Shopify and Our Online Store
Our store is hosted and supported by Shopify. Shopify provides the technology used to operate our website and process certain aspects of your interactions with our Services.
Information submitted through our store may be processed by Shopify and its service providers, including parties that may operate in countries different from your own.
Shopify may also process information according to its own privacy policies and applicable legal requirements.
For more information about Shopify's handling of personal information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy
You may also review Shopify's privacy resources and available privacy controls at:
6. Cookies and Similar Technologies
Our website and certain third-party services may use cookies, pixels, tags, analytics technologies, and similar tools.
These technologies can help us:
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Keep products and items in your shopping cart.
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Remember preferences and settings.
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Understand how visitors use our website.
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Measure website performance.
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Improve website functionality.
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Analyze marketing performance.
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Provide relevant advertising where permitted.
You may be able to control or restrict cookies through your browser or device settings. Some website features may not function correctly if certain cookies are disabled.
7. Third-Party Websites and Services
Our website may contain links to websites, applications, social media platforms, payment services, or other third-party services.
These external services are not necessarily controlled by Kalakriti Crafts. If you choose to visit or use them, their own privacy policies and terms may apply.
We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
We recommend reviewing the privacy policies of any external service before submitting personal information.
8. Children's Privacy
Our Services are not intended to be used by children who are not legally permitted to use such services in their jurisdiction.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, a parent or legal guardian may contact us using the information provided in the Contact section below.
9. Security of Your Information
We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
For this reason, we cannot promise that information transmitted to or through our Services will always remain completely secure.
Please avoid sending sensitive or confidential information through unsecured communication channels.
10. How Long We Keep Your Information
The period for which we retain personal information depends on the circumstances.
We may retain information for as long as reasonably necessary to:
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Provide our products and Services.
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Complete and maintain transaction records.
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Maintain customer accounts.
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Provide customer support.
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Meet accounting, tax, legal, or regulatory requirements.
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Resolve disputes.
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Prevent fraud or misuse.
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Enforce our agreements and policies.
When information is no longer required for legitimate business or legal purposes, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
11. Your Privacy Rights and Choices
Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.
These may include:
Right to Access
You may have the right to request information about the personal data we hold about you.
Right to Correction
You may request that inaccurate or incomplete personal information be corrected, where applicable.
Right to Deletion
In certain circumstances, you may request that personal information be deleted.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a usable format or request that it be transferred to another service provider.
Right to Object or Restrict Processing
Depending on applicable law, you may have the right to object to or request restrictions on certain types of processing.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawfully carried out before your consent was withdrawn.
Marketing Preferences
You may choose not to receive promotional communications by selecting the unsubscribe option included in marketing emails.
Even if you unsubscribe from marketing communications, we may still contact you when necessary for non-promotional reasons, such as order confirmations, shipping updates, account-related messages, or customer service matters.
We may need to verify your identity before processing certain privacy requests.
12. European Economic Area and United Kingdom
If you are located in the European Economic Area or the United Kingdom, you may have additional privacy rights under applicable data protection laws.
These may include rights to access, correct, delete, restrict, object to certain processing activities, receive certain personal information in a portable format, and withdraw consent where consent is the legal basis for processing.
These rights are subject to applicable legal exceptions and limitations.
If you wish to exercise a privacy right, please contact us using the details provided in the Contact section.
13. Complaints and Privacy Concerns
If you have a concern regarding the way Kalakriti Crafts handles your personal information, we encourage you to contact us first so that we can review and address the matter.
Depending on your location and applicable law, you may also have the right to submit a complaint to the relevant data protection or privacy authority in your jurisdiction.
14. International Data Transfers
Because we use Shopify and other service providers, your personal information may be stored or processed in countries other than the country in which you live.
Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with relevant privacy and data protection requirements.
15. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.
When changes are made, we will update the “Last updated” date at the beginning of this policy.
We encourage you to review this page periodically so that you remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any privacy rights available to you, please contact Kalakriti Crafts using the information below:
Kalakriti Crafts
Phone: +91 9909392237
Email : Support.kalakriticrafts@gmail.com
For applicable data protection purposes, Kalakriti Crafts may act as the controller or responsible business entity for personal information collected through our Services, subject to the laws applicable to your circumstances.